Delivery Policy
At Allure Eyelash, we are committed to getting your order to you quickly and safely. Please review our shipping and delivery terms below to understand how we process and deliver your items.
đź•’ Order Processing Time
- Standard Processing Time: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is received.
- High Volume Periods: During new product launches, holidays, or promotional sales, processing times may be extended by 1–2 business days.
- You will receive a confirmation email once your order has been shipped.
đźšš Shipping Methods & Timeframes
We offer domestic shipping within the U.S. and international shipping to select countries.
Domestic (USA):
| Shipping Method | Estimated Delivery Time | Carrier |
|---|---|---|
| Standard Shipping | 3–5 business days | USPS / UPS |
| Expedited Shipping | 2–3 business days | USPS Priority |
| Express Shipping | 1–2 business days | USPS Express / UPS Express |
Note: Delivery times are estimates and may vary based on location and carrier delays.
International:
| Shipping Method | Estimated Delivery Time | Carrier |
|---|---|---|
| International Standard | 7–21 business days | Varies by region |
International customers are responsible for customs duties, taxes, or import fees where applicable.
đź“ŤTracking Your Order
Once your order is shipped, a tracking number will be sent to the email provided at checkout. You can track your order directly through the carrier’s website.
Delivery Issues & Lost Packages
- If your package is marked delivered but you haven’t received it, please:
- Double-check your shipping address
- Check with neighbors or building management
- Contact the carrier directly
- If unresolved, contact us at shop@allureeyelash.com within 5 days of the delivery confirmation. We are not responsible for lost or stolen packages once marked delivered.
Incorrect or Incomplete Address
- Please verify your shipping address before submitting your order.
- Allure Eyelash is not responsible for orders shipped to incorrectly entered addresses.
- If an order is returned to us due to address issues, the customer will be responsible for reshipment fees.
Damaged in Transit
If your package arrives damaged:
- Email us within 48 hours at shop@allureeyelash.com
- Include your order number and clear photos of the damaged item(s) and packaging
- We will investigate and send a replacement if approved
Shipping Restrictions
- We do not ship to P.O. Boxes for express deliveries.
- Some products may be restricted for shipping to certain countries due to regulations (e.g., adhesives).